Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via fgersi852@gmail.com), phone number, and delivery/billing address (including our South Pasadena address for local pickup/returns). For repeat customers, we may store space-specific preferences (e.g., “queen-size mattress for small bedroom,” “wall-mounted bookshelf for 8ft ceiling”) to assist with personalized recommendations.
• Product-specific data: If you customize items (e.g., coffee table wood finish, bookshelf shelf height, mattress firmness level), we temporarily store customization details (deleted post-delivery) to ensure order accuracy.
• Local pickup data: For customers choosing in-store pickup at our South Pasadena location, we store your preferred pickup time to streamline the process.

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Klarna). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end to protect your information.

1.3 Device & Usage Data

• Website/app usage: Browsing history (e.g., viewed memory-foam mattresses, floating bookshelves, mid-century coffee tables, bohemian room decor) and cookie data (saves your cart contents, preferred furniture styles, or room size filters for future visits to wendym.shop).
• Post-purchase data: Temporary details like delivery confirmations (e.g., “queen mattress delivered 10 AM, 15th Jan”) or warranty registration info (for mattresses and wooden furniture) — deleted 12 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product quality (e.g., mattress fire-safety compliance, bookshelf structural integrity, coffee table finish durability), and coordinate delivery or local pickup. We may include assembly guides (e.g., “How to install a wall-mounted bookshelf,” “Mattress unboxing and expansion tips”).
2. Customer Support: Resolve issues like defective mattress springs, warped coffee table legs, damaged bookshelf panels, or shipping-related decor breakage—we reference your order data to troubleshoot efficiently.
3. Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New sustainable mattress collection,” “Space-saving bookshelf restock,” “Mid-century coffee table sale”)—unsubscribe via the link in every email from wendym Store.
4. Compliance: Retain transaction records for warranty claims (e.g., replacing a sagging mattress) and tax purposes, ensuring all products meet U.S. safety and labeling standards (e.g., CARB Phase 2 compliance for wooden furniture).

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on wendym.shop).
• Personal and order data is stored on secure, password-protected servers with restricted access—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your delivery address for mattress curbside drop-off).
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., freight carriers delivering mattresses, labeling bookshelves as “fragile wooden furniture”) and cannot repurpose it.

4. Your Data Rights (Under CCPA)

• Access: Request a free copy of your stored data (e.g., past furniture orders, saved room size preferences).
• Correct: Update inaccurate information (e.g., new delivery address for a coffee table, revised mattress firmness preference).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs, tax forms) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.