Terms & Conditions

1. Order Placement & Acceptance


1.1 Order Submission


When you submit an order via wendym.shop, email, or authorized platforms, you make a binding offer to purchase selected products (e.g., “Queen Medium Firm Mattress,” “Solid Walnut Bookshelf,” “Mid-Century Coffee Table,” “Bohemian Wall Vase”) at the listed price. This price includes applicable U.S. sales tax (calculated by your shipping address) and excludes shipping fees (unless free shipping applies, per our Shipping Policy).

You confirm all checkout information—shipping address, room dimensions, product quantity, payment details, and contact info—is accurate and complete. For custom items, you verify customization details (material, size, finish) to ensure alignment with your needs.

1.2 Order Acceptance


We reserve the right to accept or reject any order at our discretion. Acceptance is confirmed only via a written order confirmation email (with your order number, product details, and estimated delivery date) sent to your registered email from wendym Store. We may reject orders for reasons including:

  • Stock unavailability (e.g., a limited-edition wood finish is out of stock).
  • Pricing errors (e.g., a typo in mattress or bookshelf pricing).
  • Suspected fraudulent activity (e.g., stolen payment details).
  • Inability to deliver to your address (e.g., remote areas not covered by our furniture carriers).

If we reject your order, we notify you within 2 business days and issue a full refund for any processed payments (refunds take 3–5 business days to reflect in your account).

1.3 Order Modifications & Cancellations


You may modify or cancel an order only if it has not yet entered production or shipping (before receiving a “production started” or “shipment notification” email from wendym Store). To do so:

  • Email waorlando.nicholas8b4i@aol.com with your order number and requested change (e.g., “Change coffee table finish from oak to walnut” or “Cancel queen mattress order”).
  • We confirm modifications/cancellations via email within 1 business day.

Once an order is in production (custom items) or shipped (in-stock items), modifications or cancellations are not possible. Follow our Return & Exchange Policy to return items after delivery.

2. Payment Terms


2.1 Accepted Payment Methods


We accept the following secure payment methods for U.S. orders, processed via PCI DSS-compliant gateways for wendym Store:

  • Credit/debit cards: Visa, Mastercard, American Express, Discover.
  • Digital wallets: PayPal, Apple Pay, Google Pay.
  • Buy-now-pay-later services: Affirm, Klarna (subject to their separate terms, linked at checkout on wendym.shop).

We do not accept cash, checks, or money orders for online orders. For in-person pickup purchases (at our South Pasadena address), cash and credit/debit cards are accepted.

2.2 Payment Authorization


By providing payment details, you authorize us to charge the full order amount (product cost + shipping + sales tax) to your selected method. For installment services (Affirm/Klarna), you authorize the provider to process payments per their agreed schedule.

If payment is declined (insufficient funds, expired card, fraud alert), we notify you via email to update your details. You must provide valid payment within 5 business days; otherwise, your order is canceled.

2.3 Payment Disputes


If you dispute a payment (e.g., chargeback) with your bank or provider, you must first attempt to resolve it with us directly (per our Return & Exchange Policy). Failure to do so may result in:

  • A $35 administrative fee (to cover dispute response costs).
  • Suspension of your account (preventing future purchases) until the dispute is resolved.

We reserve the right to pursue legal action for unfounded disputes (e.g., claiming non-delivery when tracking confirms receipt of a mattress).

3. Product Specifications & Safety


3.1 Accuracy of Product Information


We strive to ensure product descriptions, images, and specifications (e.g., mattress dimensions, bookshelf weight capacity, coffee table material, decor size) are accurate on wendym.shop. Minor variations may occur:

  • Wood Grain/Color: Natural wood products (bookshelves, coffee tables) have unique grain patterns and color variations—no two items are identical. Product images are representative but not exact.
  • Mattress Expansion: Compressed mattresses expand to full size within 24–48 hours of unboxing—dimensions listed are for fully expanded mattresses.
  • Decor Sizing: Wall art and tapestries may have slight size variations (±1 inch) due to manufacturing—exact measurements are listed on product pages.

3.2 Safety & Intended Use


All products meet U.S. safety standards and are intended for residential use only:

  • Mattresses: Compliant with federal flammability standards (16 CFR Part 1633)—do not remove the fire-retardant barrier. Weight capacity varies by size (queen: 600 lbs max, twin: 300 lbs max).
  • Bookshelves & Coffee Tables: Follow weight capacity guidelines (listed on product pages)—overloading shelves may cause collapse. Use wall anchors for tall bookshelves to prevent tipping.
  • Room Decor: Fragile items (vases, figurines) are for decorative use only—keep out of reach of children and pets. Wall art should be mounted securely to avoid falling hazards.

Misuse of products (e.g., using a coffee table as a step stool, overloading a bookshelf, removing mattress fire barriers) may void warranties and result in injury—we are not liable for such issues (see Section 5).

4. Warranties


4.1 Limited Manufacturer’s Warranty


We offer limited warranties for all U.S. purchases from wendym Store, covering manufacturing defects (not normal wear, misuse, or accidental damage):

  • Mattresses: 10-year warranty. Covers sagging over 1 inch (excluding edge sagging), broken internal springs, and foam degradation that affects comfort. Does not cover stains, tears, or damage from improper use.
  • Bookshelves & Coffee Tables: 5-year warranty. Covers cracked wood, loose hardware, uneven legs, and structural damage from normal use. Does not cover scratches, dents, or damage from assembly errors.
  • Room Decor: 1-year warranty. Covers chips, breaks, and fading for non-custom items. Does not cover damage from display, cleaning, or accidental drops.

4.2 Warranty Claims


To file a claim:

  1. Email fgersi852@gmail.com with your order number, product model, photos/videos of the defect, and a description of when the issue started.
  2. We review claims within 2 business days and notify you of approval/denial.
  3. Approved claims result in:
    • Replacement product shipped via standard shipping (free of charge) within 7–10 business days.
    • Full refund to your original payment method (for irreparable items).
    • Replacement parts (e.g., bookshelf brackets, coffee table legs) for minor issues.


Warranties apply only to products purchased directly from wendym Store (not third-party retailers) and require proof of purchase (order confirmation email).

5. Liability Limitations


5.1 Our Liability


We are liable for:

  • Defective products covered by warranty (Section 4).
  • Order fulfillment errors (e.g., wrong mattress size, incorrect wood finish) per our Return & Exchange Policy.
  • Damages caused by our negligence (e.g., improper packaging leading to a broken coffee table).

Our liability is limited to:

  • Replacing the defective/incorrect product.
  • Issuing a full refund of the order amount (including shipping).
  • Reimbursing reasonable return shipping costs for defective items.

We are not liable for:

  • Personal injury or property damage from misuse (e.g., bookshelf collapse from overloading, mattress stains from spills, decor falling from improper mounting).
  • Indirect losses (e.g., missed house guests from delayed mattress delivery, furniture damage from assembly errors).
  • Damages from third parties (e.g., carrier-related damage not reported within 48 hours, defects from unauthorized repairs to wooden furniture).

5.2 Your Liability


You are liable for:

  • Providing accurate checkout information. Incorrect addresses leading to missed/delayed deliveries may result in a $20 re-delivery fee (especially for large furniture items).
  • Returning products per our Return & Exchange Policy (unused condition, original packaging). Damaged returns (e.g., stained mattresses, scratched coffee tables) may incur a restocking fee deducted from your refund.
  • Properly assembling and using products (e.g., following bookshelf weight limits, using wall anchors, unboxing mattresses correctly) to prevent damage or injury.

6. Account Responsibilities (Online Orders)


If you create a website account on wendym.shop to track orders, save preferences, or store payment details:

  • You are responsible for keeping account credentials (username/password) confidential and all activities under your account (e.g., placing orders, saving room size preferences for furniture).
  • Notify us immediately via email if you suspect unauthorized account access (e.g., unknown orders for a coffee table). We assist with password resets and investigations within 1 business day.
  • We may suspend/terminate accounts for:
    • Fraudulent activity (e.g., using stolen payment details to purchase a mattress).
    • Violating these Terms (e.g., returning a used mattress as “unused”).
    • Inactivity for 12+ consecutive months (we notify you 30 days before termination via email).


7. Shipping & Delivery (Incorporation of Shipping Policy)


All orders are subject to our separate Shipping Policy, which covers delivery destinations (50 U.S. states, territories), shipping costs (including free shipping for orders over $299), timelines (3–14 business days), and handling of shipping issues (delays, damage, lost packages). By placing an order on wendym.shop, you acknowledge reading and understanding our Shipping Policy.

Risk of loss/damage passes to you upon delivery (confirmed by carrier tracking or signature). If you miss a delivery, the carrier leaves a notification to reschedule—failure to reschedule within 7 days may result in the order being returned to us, with a $25 return fee deducted from your refund.

8. Termination


We may terminate/suspend your access to wendym Store, cancel your order, or refuse future purchases if you:

  • Violate these Terms (e.g., false information, unfounded payment disputes).
  • Engage in fraudulent/deceptive practices (e.g., claiming a defective coffee table that was scratched intentionally).
  • Harass our staff (via email, phone, or in-person) or other customers.

Termination does not affect pre-existing rights/obligations (e.g., payment for delivered decor, return obligations for a defective mattress).

9. Governing Law & Dispute Resolution


9.1 Governing Law


These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Disputes are resolved under California law.

9.2 Dispute Resolution


  • Informal Resolution: Contact us at fgersi852@gmail.com to resolve disputes informally before legal action. We respond within 2 business days and work in good faith to find a solution (e.g., replacing a faulty bookshelf).
  • Mediation: If informal resolution fails, we recommend mediation through the California Dispute Resolution Program—voluntary, cost-effective, and faster than litigation.
  • Small Claims Court: For disputes under $10,000 (e.g., a $500 mattress set), file a claim in California small claims court (or your local jurisdiction).
  • Arbitration: For disputes over $10,000, both parties agree to binding arbitration administered by the American Arbitration Association (AAA), following its Commercial Arbitration Rules. Arbitration takes place in South Pasadena, CA, or via virtual hearing.

You waive the right to participate in class action lawsuits or class-wide arbitration for disputes related to these Terms.

10. Amendments to Terms


We may update these Terms to reflect legal changes (e.g., California consumer protection laws), business practices (new payment methods), or product offerings (new mattress collections). Updated Terms are posted on wendym.shop with a “Last Updated” date.

Your continued use of wendym Store or purchases after the “Last Updated” date constitutes acceptance of revised Terms. We notify you via email of significant changes (e.g., warranty modifications) at least 30 days before they take effect.

By purchasing our products or using our services, you confirm reading, understanding, and agreeing to all provisions of these Terms & Conditions.