Shipping Policy

At wendym Store, we’re dedicated to delivering your Mattresses, Bookshelves, Coffee Tables, and Room Decorations quickly and securely to every corner of the U.S. Leveraging our South Pasadena, CA warehouse (2050 ASHBOURNE DR) and trusted furniture carriers, we ensure your home essentials arrive in perfect condition—whether it’s a queen-size mattress, a solid wood bookshelf, a mid-century coffee table, or a delicate wall vase.

Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at fgersi852@gmail.com (we respond within 24 hours) or use your tracking number (sent post-purchase) for real-time updates.

1. Shipping Destinations


We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with specialized handling for large furniture items:

  • Mainland U.S. (Contiguous States): No restrictions—mattresses, bookshelves, coffee tables, and decor ship to every zip code, including rural areas.
  • Alaska & Hawaii: Full delivery coverage for all items. Large furniture (mattresses, bookshelves) incurs a $59.99 surcharge (covers freight to remote areas).
  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands. A $79.99 surcharge applies to all shipments (covers extra logistics and customs processing).
  • APO/FPO Addresses: We ship via USPS Priority Mail for decor items only—large furniture cannot be shipped to military addresses (due to size/weight restrictions).
  • PO Boxes: Only room decor items can be shipped to PO Boxes via USPS—large furniture (mattresses, bookshelves, coffee tables) requires a physical address for delivery.
    • Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
    • After shipping: We’ll work with the carrier to redirect the package (fees apply: $25 for mainland U.S., $50 for Alaska/Hawaii). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).
      Free standard shipping is automatically applied at checkout on wendym.shop—no coupon code needed. Perfect for customers buying a mattress + coffee table bundle or a full set of bookshelves + decor.

      Express Shipping


      • Room Decor: $19.99 flat fee (delivered in 2–3 business days).
      • Bookshelves/Coffee Tables: $89.99 (delivered in 3–5 business days via expedited freight).
      • Mattresses: $129.99 (delivered in 4–6 business days via specialized mattress carrier).

      Express shipping is not available for Alaska/Hawaii or U.S. territories.

      Extra Fees for Special Cases


      • Signature Confirmation: Add $4.99 at checkout to require a signature for delivery (recommended for high-value furniture like solid wood coffee tables or queen mattresses).
      • White-Glove Delivery: For an additional $99.99, we offer in-home delivery, unboxing, and assembly (for bookshelves/coffee tables) or mattress placement (removal of old mattress available for $29.99 extra). Available only for mainland U.S. addresses.

      3. Delivery Timelines


      We process orders Monday–Friday (9 AM–5 PM PT)—orders placed after 3 PM PT ship the next business day (excluding U.S. holidays: Christmas, Thanksgiving, Independence Day, New Year’s Day).

      Standard Shipping Timelines


      Product Category Mainland U.S. Alaska/Hawaii U.S. Territories
      Room Decor 3–5 business days 7–10 business days 10–14 business days
      Bookshelves/Coffee Tables 5–7 business days 10–14 business days 14–21 business days
      Mattresses 6–8 business days 12–15 business days Not available

      Key Notes on Timelines


      • Custom Furniture: Personalized items (e.g., custom-size bookshelves, engraved coffee tables) take 2–3 weeks to manufacture before shipping—we’ll confirm the exact ship date at checkout.
      • Mattress Processing: Compressed mattresses require a 1-business-day safety inspection before shipping—we’ll notify you via email if this applies to your order.
      • Peak Seasons (Holiday & Move-In): During November–December and May–June (peak move-in months), order processing may take 1 extra business day due to high demand—we recommend ordering 2 weeks in advance for large furniture items.

      4. Delivery Tracking & Notifications


      We keep you informed at every step of the shipping process for your wendym Store order:

      1. Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
      2. Shipment Notification: Once your order ships, we send a second email with:
        • A tracking number (USPS, FedEx, or freight carrier—click the link to view real-time location updates).
        • A delivery window (e.g., “Expected delivery: Thursday, 11 AM–3 PM PT”). For large furniture, the carrier will contact you 24 hours in advance to schedule a delivery time that works for you.

      3. Delivery Alert: Carriers send a text/email when your package is out for delivery (optional—opt in via the carrier’s website using your tracking number). For white-glove delivery, our team will call you 1 hour before arrival.

      For lost tracking numbers, email us with your order number—we’ll resend the tracking link within 1 hour.

      5. Packaging & Product Protection


      Our packaging is designed to protect your furniture and decor during transit, with extra care for fragile and large items:

      • Mattresses: Shipped in compressed, vacuum-sealed factory plastic and reinforced corrugated boxes—this reduces size for easier delivery and preserves hygiene. We include a “handle with care” label to ensure carriers treat the box gently.
      • Bookshelves & Coffee Tables: Unassembled items are packed in reinforced boxes with foam padding for wooden surfaces and labeled hardware pouches. Metal parts are wrapped in bubble wrap to prevent scratches and rust.
      • Room Decor: Fragile items (vases, wall art, figurines) are wrapped in anti-scratch bubble wrap and placed in foam-lined boxes. Tapestries and fabric decor are folded and packed in moisture-resistant bags to prevent mildew.

      We include a delivery checklist with every order—please inspect your items immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims). For mattresses, check the factory seal for tears before unboxing.

      6. Handling Shipping Issues


      We resolve 99% of shipping issues within 2 business days—here’s how to address common problems for wendym Store orders:

      6.1 Delayed Deliveries


      If your package is late (e.g., standard shipping to mainland U.S. takes 10+ days for a bookshelf):

      1. Check the tracking link—carriers often note delays (e.g., “held at sorting facility due to high volume during holiday season”).
      2. Email us if no update is available for 48 hours—we’ll contact the carrier directly to escalate the issue.
      3. Compensation: For delays over 3 days beyond the estimated timeline, we offer a $20 store credit (valid for 6 months) or a free room decor accessory (e.g., a wall hook set, a decorative candle).

      6.2 Damaged Items


      If your item arrives damaged (e.g., sagging mattress, cracked bookshelf panel, chipped coffee table, broken vase):

      1. Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it). For mattresses, take photos of the factory seal if it’s broken.
      2. Report Within 48 Hours: Email us at fgersi852@gmail.com with your order number, photos, and a description of the damage.
      3. Resolution: We’ll:
        • Send a replacement item via expedited shipping (free of charge) within 3–5 business days.
        • Provide a pre-paid return label (we cover all shipping costs for damaged items).
        • Offer a full refund (to your original payment method) if you prefer not to receive a replacement.


      6.3 Missing Items


      If part of your order is missing (e.g., bookshelf hardware, coffee table legs, decor accessories):

      1. Check the packaging thoroughly—small items are often tucked in hidden compartments (e.g., hardware in a bookshelf panel slot, legs in a coffee table top pocket).
      2. Email us within 7 days of delivery with your order number and a list of missing items.
      3. We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.